Immediate Remote Support
For Immediate Remote support of your computer Contact Us give us a call, or send us a text. We’ll then create a remote support session for you and provide you with a Support Session ID and website link to start your support session. Join the session and we’ll see that you’ve joined then we will connect to your computer. If you’re prompted to allow us access to your computer or clipboard, please select to allow access. Our billable rate for support is listed below.
If for some reason we do not respond to your email request right away, Call or Text Us! We’ll be happy to help you!
For our online customers, you can access our Online Assist Service, we will provide you with a Session ID.
Our regular support rates apply. Visit our Support and Installations page for details regarding our support fees.
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Our Hourly Rate
Our Normal Hourly Rate for Monday thru Friday 8am to 6pm is $90/hr.
This hourly rate is for General Computer repair and support, Network and Server installations and other PC services not listed above. We do NOT charge a one hour minimum but rather break it down to 1/2 hr increments. However, based on your location there may a trip charge of $45/hr *** of travel time to/from your location. This is 1/2 of our normal hourly rate. We prefer payment by Check. As a consulting service, we are paid for our expertise, this includes phone/remote consultations. NOTE: If you are paying by credit card, there will be a 4% credit card fee added to your invoice.
Our Outside Normal Hours & Weekends Rate for onsite work is $130/hr.
For details about our billable rate, special rates and more, please visit our Computer Installation page.
Annual Remote Support Services
For our home consumer customers, we offer an Annual Remote Support Service. We can become your trustworthy Computer Guy. We offer a remote support service for just $199/yr for up to 2 PCs or laptops, or $199/mo. This service includes up to 1 hour of remote support/service per month, which breaks down to just $16.58/mo. We will help answer all your computer related questions, provide remote online support for your computer, and help solve other general computer related issues.
With this annual service you can eliminate that ongoing dilemma of always wishing you had a computer guy to ask a question or for help with an issue. With our Annual Support Service, we give you that peace of mind by providing phone, email, and remote support for things such as:
General PC/IT questions, ie: from how to do something on your computer to what do I need to do this type questions, or installing a printer, scanner, or fax machine on your PC, setting up new software such as Word, Excel, Outlook, Powerpoint, accounting software, or any other software applications. If it’s IT/Computer related you can call us and we’ll do our best to help solve your problems. Have a project that you want us to help provide some answers for? Needing some new equipment and not sure what to buy or where to buy? Building a new home and need help with WIfi or data lines? Call Us! We Can Help! Don’t worry if you have to call multiple times i na month or run over your allotted 1 hr /month, we’ll give you a 40% discount off our regular rate for any additional time we spend on your requests or needs.
Some issues simply can’t be resolved over the phone or via a remote session and require an onsite visit, like setting up a new computer, a network or wifi router, physically setting up a printer/scanner, setting up a server, etc… For customers that have our Annual Remote Support Service we provide you with a 20% discount off our regular hourly rate for any onsite service calls that we make to your home with NO trip charges for residences within 30 minutes of our office. If you bring your computer to us, we’ll give you a 30% discount off our rates.
What this service does NOT cover is any type of Virus, Malware, Ransomware, or Adware type infections. Many of these type of issues cannot be solved remotely and most likely require onsite service. However, services to remove and restore computers after infection, are billed at our discounted rate if you maintain our Monthly Remote Support service. As always we’ll be upfront with about any issue that can’t be solved remotely and requires an onsite service call.
Get started today! Give Us a Call! We Can Help! Get peace of mind for your home computers, knowing you have a Professional IT resource available to you for as low as $199/yr.
- To Make a Payment Enter your name, the Full Amount of your Invoice and the Invoice ID. NOTE: If you are paying by credit card, there will be a 4% credit card fee added to your invoice.