Immediate Remote Support
For Immediate Remote support of your computer Contact Us give us a call, or send us a text. We’ll then create a remote support session for you and provide you with a Support Session ID and website link to start your support session. Join the session and we’ll see that you’ve joined then we will connect to your computer. If you’re prompted to allow us access to your computer or clipboard, please select to allow access. Our billable rate for support is listed below.
If for some reason we do not respond to your email request right away, Call or Text Us! We’ll be happy to help you!
For our online customers, you can access our Online Assist Service, we will provide you with a Session ID.
Our regular support rates apply. Visit our Support and Installations page for details regarding our support fees.
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Our Hourly Rate
Our Normal Hourly Rate for Monday thru Friday 8am to 6pm is $90/hr for remote only work it is $80/hr.
This hourly rate is for General Computer repair and support, Network and Server installations and other PC services not listed above. We do NOT charge a one hour minimum but rather break it down to 1/2 hr increments. However, based on your location there may a trip charge of $45/hr *** of travel time to/from your location. This is 1/2 of our normal hourly rate. We prefer payment by Check. As a consulting service, we are paid for our expertise, this includes phone/remote consultations. NOTE: If you are paying by credit card, there will be a 4% credit card fee added to your invoice.
Our Outside Normal Hours & Weekends Rate for onsite work is $130/hr for remote only work it is $110/hr.
For details about our billable rate, special rates and more, please visit our Computer Installation page.
- To Make a Payment Enter your name, the Full Amount of your Invoice and the Invoice ID. NOTE: If you are paying by credit card, there will be a 4% credit card fee added to your invoice.